Tag: M15

DIGITALIZATION OF TERRITORIAL AND ECONOMIC SYSTEMS AT THE REGIONAL LEVEL

Vita HAVRYLIUK

Assistant, Department of Mathematical Disciplines, Informatics and Modeling, State Agrarian and Engineering University in Podilia

vita.havryliuk@politechnika.pro

Andrii HROMYK

Associate Professor, Department of Mathematical Disciplines, Informatics and Modeling, State Agrarian and Engineering University in Podilia

a.hromyk7919@nuos.pro

Ivan SEMENETS

Associate Professor, Department of Economics of Enterprise, Kamianets-Podilskyi Ivan Ohiienko National University

iv-semenets@tanu.pro

Tetiana PYLYPIUK

Associate Professor, Department of Informatics, Kamianets-Podilskyi Ivan Ohiienko National University

pylypiuk.tm@uohk.com.cn

Rostislav MOTSYK

Associate Professor, Department of Informatics, Kamianets-Podilskyi Ivan Ohiienko National University

ros-motsyk@uohk.com.cn

Anna KOSTYAKOVA

Associate Professor, Department of Accounting and Taxation, Dmytro Motornyi Tavria State Agrotechnological University

anna.kostyakova@kaiost.cn

Abstract

The article considers the features, trends and patterns of the development of digitalization of territorial and economic systems. IT technologies have been implemented in an integrated model for assessing the sectors of digitalization of territorial and economic systems, which are determined on the basis of the concept of “Industry 4.0” and aimed at increasing production and servicing public needs, increasing the competitiveness of the state. It is substantiated that the process of digitalization of the territorial economic system is formed on the basis of Internet economy (environment for introducing e-business) and “digital economy” ‒ a modern type of management, characterized by methods of resource management in production, distribution, exchange and consumption. The hierarchical structure and model of digitalization of territorial and economic systems are presented. Methodical approaches to the assessment of digitalization of territorial and economic systems are determined. Scenarios for ensuring the development of digitalization of sectors of territorial economic systems on an innovative basis are grouped. The analysis of the development of the Internet trade market in Ukraine is carried out. The volume of production (services) by types of economic activity in the field of digital territorial and economic systems is determined. The dynamics of the trend of financial results of enterprises in the field of telecommunications, computer programming, consulting and information services in Ukraine is presented. Forecast indicators of the development of digitalization of territorial and economic systems, including in the production of information and communication technologies, services and use of computer equipment have been calculated.

Keywords: digitalization, Internet trade, business entities, business processes, IT technologies

JEL classification: L24, L81, L86, M15

 pp. 209-226

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TOTAL QUALITY MANAGEMENT IN PUBLIC SECTOR, CASE STUDY: CUSTOMS SERVICE

Panagiota DIONYSOPOULOU

Dr., Director General of Tourism Policy, Ministry of Tourism, Adjunct Professor School of Social Science, Post-graduate courses, ”Tourism Business Administration Msc, Hellenic Open University (HOU)

yoldi63@gmail.com

Georgios SVARNIAS

Msc. In Public Economic and Policy

georgesvarnias@yahoo.com

Theodore PAPAILIAS

Professor at the Department of Accounting and Finance, University of West Attica

thpap@uniwa.gr

Abstract

This current article aims to investigate the questions that are related to the existence of the contexts of the New Public Management and the implementation of the principles of the Total Quality Management and, on the other hand, the quest of the choices that have to be adopted, investigating as a case study the Customs Service. In Greece, we could realize for the first time evidence of TQM in the L.2880/2001/FEK 9-3.09.2001 “Programme Politeia for the reform and modernization of the Public Management and other provisions”. Later on, the L.3230/2004/FEK-44.02.2004 “Establishment of a system of management with the target of the measurement of the efficiency and other provisions” was voted. Since then, other provisions have been voted that regulate matters of implementation of the procedures of NPM and of TQM in the public sector. A perch is taken by the L.4336/2015/FEK94.24-08-2015, which states the basic strategic lines for the reform of the administrative structures and procedures, the streamline of the human resources and also the transparency, the accountability, as well as the prevalence of the electronic governance. The Customs, since the 1st of May 2017 belongs to the Independent Authority of Public Revenue (IAPR). It is shown as the characteristic example of the study for implementing the Total Quality Management and illustrates at the same time the weaknesses and the strengths.

Keywords: Total Quality Management, New Public Management, Customs, Organizational and Managerial Systems

JEL classification: M1, M15, M16, M19

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VISUAL COMMUNICATION AND ICTS FOR THE APPLICATION OF VALUE CO-CREATION STRATEGIES IN HOTELS’ WEBSITES IN ATHENS, GREECE

Vicky KATSONI

Associate Professor, University of Western Attica, Department of Tourism Management, Ag. Spiridonos and Milou 1, 12210, Egaleo, Greece

katsoniv@gmail.com

Panagiota DIONYSOPOULOU

Co-operative Tutor of Hellenic Open University, Athens, Greece

yoldi@hol.gr

Abstract

The purpose of this paper is to provide an understanding of the way principals for tourism development could incorporate Information and Communication Technologies (ICT) into their models, addressing such issues as new visual communication technologies and value co-creation, based on a survey in the city of Athens, Greece. The authors argue that collaboration among key stakeholders in the tourism industry around ICT may assist in the promotion of the destination and enhance economic development. The paper demonstrates the need to redefine the relationships and the ways of communication and value co-creation between tourism principals, according to new requirements in the evolutionary process of the tourism phenomenon.

Keywords: ICTs, Value co-creation, Visual Communication, e-Tourism, C-commerce

JEL classification: Z3, Z33, Z32, Z38, M31, M15
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