Month: June 2021

TOTAL QUALITY MANAGEMENT IN PUBLIC SECTOR, CASE STUDY: CUSTOMS SERVICE

Panagiota DIONYSOPOULOU

Dr., Director General of Tourism Policy, Ministry of Tourism, Adjunct Professor School of Social Science, Post-graduate courses, ”Tourism Business Administration Msc, Hellenic Open University (HOU)

yoldi63@gmail.com

Georgios SVARNIAS

Msc. In Public Economic and Policy

georgesvarnias@yahoo.com

Theodore PAPAILIAS

Professor at the Department of Accounting and Finance, University of West Attica

thpap@uniwa.gr

Abstract

This current article aims to investigate the questions that are related to the existence of the contexts of the New Public Management and the implementation of the principles of the Total Quality Management and, on the other hand, the quest of the choices that have to be adopted, investigating as a case study the Customs Service. In Greece, we could realize for the first time evidence of TQM in the L.2880/2001/FEK 9-3.09.2001 “Programme Politeia for the reform and modernization of the Public Management and other provisions”. Later on, the L.3230/2004/FEK-44.02.2004 “Establishment of a system of management with the target of the measurement of the efficiency and other provisions” was voted. Since then, other provisions have been voted that regulate matters of implementation of the procedures of NPM and of TQM in the public sector. A perch is taken by the L.4336/2015/FEK94.24-08-2015, which states the basic strategic lines for the reform of the administrative structures and procedures, the streamline of the human resources and also the transparency, the accountability, as well as the prevalence of the electronic governance. The Customs, since the 1st of May 2017 belongs to the Independent Authority of Public Revenue (IAPR). It is shown as the characteristic example of the study for implementing the Total Quality Management and illustrates at the same time the weaknesses and the strengths.

Keywords: Total Quality Management, New Public Management, Customs, Organizational and Managerial Systems

JEL classification: M1, M15, M16, M19

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TECHNOLOGICAL CHANGE, TECHNOLOGICAL CATCH-UP AND MARKET POTENTIAL: EVIDENCE FROM THE EU REGIONS

Dimitris KALLIORAS

Associate Professor, Department of Planning and Regional Development, University of Thessaly, ORCID ID: 0000-0003-3060-3745

dkallior@uth.gr

Nickolaos TZEREMES

Associate Professor, Department of Economics, University of Thessaly,ORCID ID: 0000-0002-6938-3404

bus9nt@uth.gr

Panayiotis TZEREMES

Assistant Professor, Department of Accounting and Finance, University of Thessaly, ORCID ID: 0000-0002-0746-3839

tzeremes@uth.gr

Maria ADAMAKOU

PhD Candidate, Department of Planning and Regional Development, University of Thessaly

madamakou@uth.gr

Abstract

The paper examines the way(s) market potential affects the EU regions’ technological change and technological catch-up. The analysis refers to a sample of 263 NUTS II EU regions and covers the period 1995-2008 (i.e. prior to the outburst of the economic crisis). On the basis of the latest advances of nonparametric frontier analysis, and in the presence of dynamic effects, time-dependent conditional nonparametric frontiers are developed. The incorporation of the dynamic effects of the EU regions’ market potential conditions, allows for modelling the corresponding effects on technological change and technological catch-up. The findings of the paper provide valuable insight to both theory and policy-making, revealing that, within the integrated EU space, market potential acts as a technology-initiating factor, creating asymmetric effects and leaving a distinct “spatial footprint” with respect to the processes of technological change and technological catch-up.

Keywords: technological change, technological catch-up, market potential, EU regions, nonparametric frontier analysis

JEL classification: C14, O3, R11

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TECHNOLOGIZATION PROCESSES AND SOCIAL AND ECONOMIC GROWTH: MODELING THE IMPACT AND PRIORITIES FOR STRENGTHENING THE TECHNOLOGICAL COMPETITIVENESS OF THE ECONOMY

Taras VASYLTSIV

Professor at the Department of Social and Humanitarian Development of the Regions, Dolishniy Institute of Regional Research of the National Academy of Sciences of Ukraine, Lviv, Ukraine;

tgvas77@ukr.net

Olha MULSKA

Senior Research Fellow at the Department of Social and Humanitarian Development of the Regions, Dolishniy Institute of Regional Research of the National Academy of Sciences of Ukraine, Lviv, Ukraine

oliochka.mulska@gmail.com

Volodymyr PANCHENKO

Professor at the Department of Pedagogy and Management of Education, Volodymyr Vynnychenko Central Ukrainian State Pedagogical University, Kropyvnytskyi, Ukraine

op_panchenko@ukr.net

Maryana KOHUT

Associate Professor at the Department of International Economic Relations and Marketing, Lviv National Agrarian University, Dubliany, Ukraine

maryana_kohut@i.ua

Volodymyr ZAYCHENKO

Associate Professor at the Faculty of Economics and Management, Central Ukrainian National Technical University, Kropyvnytskyi, Ukraine

zaichenko.v78@gmail.com

Olha LEVYTSKA

Senior Research Fellow at the Department of Social and Humanitarian Development of the Regions, Dolishniy Institute of Regional Research of the National Academy of Sciences of Ukraine, Lviv, Ukraine

o.levytska@gmail.com

Abstract

The methodology of integral assessment of the technological competitiveness state of the economy has been developed, which includes a system of indicators in the areas of the country’s readiness for economy digitization, the quality of innovation activity institutions, the state of digital knowledge dissemination. The integral values of technological competitiveness of the economy for the countries of the European Union and Ukraine have been calculated. A dynamic grouping of countries according to the level of technological competitiveness of the economy has been carried out. Modelling the impact of the parameters of technological competitiveness of the national economy on the basic parameters of social and economic development such as GDP per capita, share of high-tech exports, capital investment and quality of life of population has been realized. The strategic priorities and means of introduction of the collective contractual organizational and institutional system for providing technologization in the processes of social and economic growth of the country (the casestudy of Ukraine) are substantiated.

Keywords: innovation and technological development, competitiveness of the social and economic system, economic integration, prerequisites, factors of technologization

JEL classification: O32, O38, O47, C18, C51

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